1.1 If you purchase paid services, you agree to pay us the applicable fees and taxes. Failure to pay these fees may result in the termination of your Membership/Subscription. Also:
- Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
- Taxes are calculated based on the billing information that you provide us at the time of purchase.
- While availing any of the payment method/s available on the Website/mobile application, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by You and between “Bank/s”, or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason(s)
1.2 All payments made against the services availed on Website/mobile application by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The same applies to all other countries where you engage a lawyer. Lexcarts will not facilitate transaction with respect to any other form of currency.
In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable / unavoidable reason(s) we must be notified of the same in writing – by an email at email@example.com.
In case your credit card/debit card/payment account has been accidentally over-charged, please notify Lexcarts of the same at the earliest. Lexcarts will refund the outstanding amount to your Payment Account within 15 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, Lexcarts will debit the outstanding amount from your Payment Account and notify you of the same.
It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.
In the majority of cases, there is NO other situation under which Lexcarts will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the Lexcarts team will work with you to reach a mutually acceptable solution. Lexcarts intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with consumers. The maximum refund amount claimable from Lexcarts cannot exceed the amount paid by the user at Lexcarts for availing the Lawyer's service(s).
No refund in any case whatsoever can be claimed from Lexcarts the amount paid to the Lawyer directly by the user.
Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. This deduction is to meet the operation expenses. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.